Making the Most of Real-Time Delivery Tracking
When looking for a delivery service in your area for the transport of packages, freight, supplies or equipment, make sure you can monitor the status and location of your delivery from the moment it is dispatched until it reaches its final destination.
The perk is called real-time delivery tracking, and is one of the Redkey Express benefits our customers appreciate most. It has become increasingly popular over the 23 years we have been serving Greater Cincinnati, and improvements in technology make it easier today than ever before to find out where your delivery is at all times.
Real time delivery:
- provides transparency,
- improves customer satisfaction and
- enhances operational efficiency.
It helps us build customer loyalty—and does the same for our customers with their clients.
Key aspects of real-time delivery tracking
Live location updates
With GPS tracking, you always know the precise location of your Redkey Express courier or delivery vehicle.
Geofencing creates a virtual boundary to trigger alerts when your vehicle enters or leaves an area you have specified.
Status notifications
Our email alerts send an automatic update at each step in the delivery process:
- Dispatched
- In transit
- Out for delivery
- Delivered
You can also get real-time updates through our Client Portal.
Delivery time estimates
Our system calculates and updates your shipment’s ETA, based on real-time traffic data and delivery progress. If things change, we let you know immediately.
Proof of delivery
We get electronic signatures upon delivery of your items. For drops not requiring a signature, we send photos of the delivered package at your recipient’s location.
Customer interaction
We are almost always available any time you have any questions or concerns. On the rare occasion someone is not here to help you live, our Live Chat Support offers immediate assistance.
On our website, we encourage customers to provide feedback, as it helps us continually improve our process.
Technologies used by our real-time delivery tracking system
We use GPS, IoT, mobile and web applications, machine learning and AI, and well as cloud computing:
- GPS (Global Positioning System) provides the precise location of the Redkey car or truck carrying your cargo, using satellites. GPS satellitescircle the Earth twice daily in a precise orbit. Each satellite transmits a unique signal and orbital parameters that allow GPS devices to decode and compute the precise location of the satellite. Our GPS receivers trilaterate this information to calculate each delivery vehicle’s exact location.
- Our IoT (Internet of Things) sensors and connected devices gather and transmit date in real time.
- The web applications used by Redkey Express are user-friendly, making it easy to track deliveries, get notifications and interact with our support team.
- We use machine learning and AI (artificial intelligence) to analyze data. This analysis allows Redkey to optimize routes on the fly (for example, when there is an accident on the highway), predict delivery times to the minute and improve our overall efficiency.
- Cloud computing ensures the scalability and accessibility of tracking data across various platforms and devices.
The benefits of real-time delivery tracking to Redkey customers
Updates and estimates improve the delivery process, leading to satisfied (and long-term) customers.
You also enjoy:
- More efficient operations with optimized routes, quicker delivery and cost-effective management of our resources.
- Transparency that builds trust.
- Lower delivery costs through our efficient route planning and resource management.
Real-time delivery tracking has become an essential part of our Cincinnati delivery services operation. As technology continues to evolve, we look forward to the accuracy, efficiency and capabilities of our real-time delivery tracking to further improve!