What Makes a Good Cincinnati Courier Service?

It can be difficult to trust a courier service you have never used before. A good service has a good reputation and is characterized by several key attributes that contribute to reliability, efficiency and customer satisfaction.

Here are 12 of the reasons so many people in Cincinnati choose Redkey Express for courier services from/to their homes and businesses:

1. Reliability

• Consistent Performance: Our on-time record is second to none.
• Dependability: Customers can trust their parcels will reach their destination without issues—every time—when they use Cincinnati’s best nearby courier services.

2. Speed

• Quick Delivery Times: We offer rush, same-day, next-day and expedited delivery options.
• Efficient Routing: Our delivery routes, informed by the latest route optimization software, minimize transit time and fuel costs.

3. Safety and Security

• Parcel Protection: We handle every package with care to prevent damage. If the item is particularly fragile or valuable, we offer white glove services with specially-trained drivers.

• Secure Handling: Frequently-updated measures are in place to prevent theft or loss during transit.

4. Customer service

• Communication: You get clear and regular updates on the status of your delivery.
• Support: Everyone on our small-but-mighty staff is authorized to provide instant solutions when there is an issue. One call solves the problem.

5. Tracking and transparency

• Real-Time Tracking: Redkey Express customers can track their parcels in real time.
• Notification Systems: On the rare occasion that a package is delayed, you know instantly through our automatic notifications system.

6. Flexibility

• Service Options: We offer a range of delivery options to meet different customer needs. Whether your priority is saving money or getting your package delivered as quickly as possible, we can adapt.
• Pickup and Delivery Locations: Redkey Express offers flexibility in terms of pickup and drop-off points. Whatever is most convenient for you–home/business delivery, lockers or store pickup–works for us, because customer service is our #1 priority.

7. Affordability

• Competitive Pricing: We are able to provide competitive pricing through a small office staff; large, fuel-efficient vehicle fleet; knowledgeable dispatchers and professional, highly-trained drivers. To keep costs low, we always offer the smallest vehicle that can handle the load. If you have time to share a truck, your costs will be minimal.
• Transparent Pricing: We have a clear pricing structure without hidden fees. The quote you get online or on the phone will be your cost.

8. Proof of delivery (POD)

• User-Friendly Platforms: Redkey Express has an easy-to-use website for booking and tracking deliveries.
• Automation: We use the latest route optimization technology to offer the quickest and most fuel-efficient deliveries.

9. Coverage Area

• Wide Reach: You want a courier near you that can meet your needs in terms of coverage area and service types. In addition to local courier services, we deliver regionally and nationally . We also offer Last Mile, Courier, Direct/Expedited (Hot Shot), Scheduled and Routed, Air Freight and Dedicated Delivery, along with Warehousing and Distribution services.
• Network Strength: Strong network of partners and agents to ensure comprehensive delivery options.

10. Environmental Responsibility

• Sustainable Practices: We keep our vehicles in excellent shape so they get superior mileage. Our optimized delivery routes shorten trips.

11. Proof of delivery (POD)

• Verification: We prove each delivery has occurred, with signatures, photos and/or digital confirmations, according to customer wishes.
• Accuracy: Redkey Express was built on an excellent accuracy record that has only gotten better in our 23 years serving Greater Cincinnati’s reliable courier service needs.

12. Professionalism

• Trained Personnel: Our couriers are thoroughly trained, with frequent refresher courses. They wear uniforms so you always know they are with us, and are always professional and courteous.

When searching for courier services nearby, ask the companies you find about their practices in the above areas. A courier that excels in all 12–like Redkey Express—will grow continuously, and help you grow as well, exceeding your customers’ delivery expectations.