Frequently Asked Questions
You have questions. We have answers. Here are some of the most common questions we are asked. If you have any additional questions, feel free to CONTACT US.
Q. How do you charge for your delivery service?
A. Our pricing is calculated based on mileage, urgency, time of day, and equipment type.
Q. What areas do you service?
A. Redkey Express is headquartered in Cincinnati, OH and services the tristate and surrounding areas.
Q. Can I track my shipment?
A. Yes, you can track status updates for your shipment through the customer portal. You can also opt-in for email notifications when your shipment is confirmed, picked up, and delivered.
Q. How do I know which service offering best meets my shipping needs?
A. Our team of experts will be able to determine exactly what you need and can provide a complete rundown of customized shipping solutions. Give us a call to learn how we can deliver the best possible shipping solutions for you and your company. We’re here for you 24/7.
Q. Can I get a quote online for my delivery?
A. Yes, please fill out our “get a quote” form and a Redkey Express team member will contact you with your custom quote.
Q. Are your drivers uniformed?
A. Yes, we understand we’re representing you and your company, which is why our team members are well groomed and uniformed.
Q. What kind of vehicles do you have?
A. We have a wide variety of equipment to accommodate shipments of any size. Please see our equipment page for more details on our available equipment.
Q. What are your delivery service hours?
A. Redkey Express is a 24-hour delivery service. We offer solutions to your same-day shipping needs, 24 hours a day, 7 days a week, 365 days a year.
Q. How do I schedule a delivery?
A. Scheduling a delivery is simple; you can place an order online through our customer portal. Or you can call our dispatch team 24/7 to schedule your delivery.
Q. What information do I need to schedule a delivery?
A. You will need to provide the pickup and delivery location, your order number for the shipment, the time and date that the shipment will be ready, and the required order type.